Privacy Policy

Personal Injury Online Limited, trading as, is 100% committed to protecting the privacy of ALL visitors to our website.

This privacy policy details the specific actions that we have taken to preserve the personally identifiable information that you disclose to us. This includes your name, e-mail address, telephone numbers and specific information regarding your accident claim.

Our privacy policy has been endorsed and approved by the Legal Centre UK. It is revised on a regular basis and you are therefore encouraged to return to this page from time to time.

The use of your information

In order for us to provide a better online customer experience, we may occasionally collect and store information about you. This information may be used to:

* Contact you about your accident claim
* Send email notification messages (i.e when a new blog is posted)
* Request feedback for website enhancements / modifications
* To process or verify email subscriptions
* To monitor visitors’ activity and to aggregare our analytics

If we embark on a joint venture partnership with another organisation (such as a firm of solicitors), or if we merge / are acquired by someone else, your information may be disclosed to this third party. Unless required to do so by law, we will not otherwise share, sell or distribute ANY of the data that you have provided to us without your prior approval.

Storage of your information

The information you disclose to us will be held within our secure network and filing systems. Although the transmission of data over the interent is never 100% secure, we employ rigorous security procedures to prevent your information from being accessed by unauthorised personnel, as well as unlawful processing or accidental damage.

Every member of staff at Accident Claims who has access to, or is responsible for processing personal information, is under strict instructions to respect the confidentiality of our visitors’ personal data. Such information is held for as long as you or legislation permits.

A word about internet cookies

“Cookies” are a feature of internet browsers that allow servers to temporarily store information on your computer. This includes IP (Internet Protocol) address, type of browser, operating system, date, time, and the content you viewed or searched for on a particular website.

We use cookies to analyse visitor behaviour and to ultimately improve the quality of the content we post on If you wish, you can configure your computer to reject internet cookies or ask to be notified when a website attempts to pass a cookie to your browser.

Updates to this privacy policy

We are continually refining our means of communication as well as incorporating new functionality on our website. Because of these ongoing changes, updates in the legal system and innovations in IT, our data policies are subject to frequent change. If we amend our privacy policy at some point in the future, we will notify you by email and draw attention to the updates on this page.

Contacting us

If you have a specific question regarding the use of your personal information on, please send an email to our customer care team for further help.

Opting out

Our website grants users the option of removing their personal information from our database. This can be requested by writing to the following address:

Personal Injury Online Limited
Windsor House
Greville Road
Bristol BS3 1LL

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