One personal injury claims firm has recently announced that its new claims outcome advisory service will begin being used by a major insurance company.
Insurance Services Office Limited’s Claims Outcome Advisor will be used by HSBC Insurance in order to aid in its motor accident claim division. The COA programme gives assistance to claims actuaries, managers, and handlers in order to successfully navigate the various occupational, medical, and legal topics that are related to personal injury compensation claims.
The insurer chose ISO’s advisory service due to advances in its adaptability and its technology. HSBC Insurance was attracted to the senior leadership ability of the firm as well as its strict implementation timelines.
The insurer’s head of technical and claims strategy, Neil Freeman, commented that they were quite impressed with ISO’s services from the beginning of the selection process. Mr Freeman stated that their ISO account manager was keen to satisfy HSBC Insurance’s need for a swift implementation and ensured that they were supplied with a quick turnaround from presentation to implementation.
This speedy turnaround was of the highest importance for the insurer, Mr Freeman stated. He added that another particularly significant factor of the implementation was the ease of use for HSBC Insurance’s claims handlers and how easy COA was for them to adapt to without a lengthy training process.
ISO’s director of client services Joe Pendle stated many firms are looking for investment optimisation through new technological advances. ISO has found that minimal training requirements and speed of implementation are two fundamental factors that have been cited time and again with companies looking to adopt new technology, said Mr Pendle. ISO can meet these demands with the COA suite, which enables claims handlers to begin reaping the benefits of the new system nearly instantaneously due to the intuitive nature of the system, the client services director added.